GenServe.AI Trust Center
At GenServe.AI, security isn't just a feature—it's foundational to everything we build. Our security-first mindset drives our development processes, infrastructure decisions, and organizational policies. We treat the data entrusted to us—whether from our customers, their end users, or anyone who interacts with our organization—with the utmost care and responsibility. Security is embedded in our DNA, enabling us to deliver innovative solutions without compromising on protection.
Compliance
Resources
SOC 2 Type I Report
Access Control and Termination Policy
Board of Directors Charter
Business Continuity and Disaster Recovery
Company Handbook
Controls
Access restricted to modify infrastructure
Remote access tool
ePHI policy accessibility evidence
Access control procedures
Access review of infrastructure
Encryption of data
Privacy and confidentiality governance charter
ePHI data sanitization
Database backups
ePHI privacy and security awareness training
Source code tool
Business continuity and disaster recovery testing
Vulnerability scanning
Web application firewall
Sample code changes
SSL/TLS certificates for infrastructure
Intrusion detection tool
Infrastructure baseline hardening policy
Monitoring tool
Infrastructure firewall
Security incident list
Alerts and remediation
Breach notification communication
Incident response and breach notification policy
Whistleblower policy
Log management tool
ePHI risk assessment report
Vendor management program
Vendor list
Vendor termination
Vendor onboarding
Media disposal training
New employee and contractor agreements
List of newly hired employees & contractors
List of active employees & contractors as on date
Employee handbook
Asset register maintaining
Multi-availability zones
Risk and Governance Executive Committee meeting minutes
Risk management program
Key management services used
Mobile device management tool configurations
Ticketing tool
Security-related roles
ePHI media disposal documentation
Subprocessors
GitHubCode & Build Security
AzureCloud Infrastructure & Platform Services
AWSCloud Infrastructure & Platform Services
DatadogLogging & Observability